PT at Croton

Code of Conduct

Code of Conduct

This Code of Conduct specifically addresses the Hospital’s expectations for appropriate interactions between and among its employees, volunteers, and Medical Staff, as well as all interactions with patients, their families, and other guests of the hospital.

It is recognized that by working in a health care environment, our employees, volunteers and Medical Staff are regularly faced with stressful and difficult situations that often involve interactions with staff from various areas of the Hospital.  While these situations may be challenging, it is the Hospital’s position that all employees, volunteers and Medical Staff remain personally responsible for their conduct, and that each individual has the right to work in a professional environment where he or she is treated with respect, dignity and tolerance at all times.

HudsonValley Hospital Centeris committed to the challenge of exceeding its customers’ expectations with each and every interaction.  Aside from our obvious obligation to provide exceptional clinical care, we must do so with the utmost regard for patient courtesy and confidentiality, as well as customer service.

Expectations Regarding Interpersonal Behavior

  • Respond to pages and calls in a timely and suitable manner
  • Respond to patient and staff requests appropriately
  • Refrain from shaming others for negative outcomes
  • Treat others with courtesy and respect
  • Refrain from sexual innuendoes and sexual harassment
  • Refrain from using abusive language, including repetitive sarcasm
  • Cooperate and communicate with other team members, displaying regard to their dignity
  • Respect patient autonomy, confidentiality, and welfare
  • Refrain from racial or ethnic slurs
  • Refrain from threats of violence, retribution, or litigation
  • Refrain from actions that are felt by others as intimidation
  • Refrain from snide cynical remarks
  • Address concerns about clinical judgment with associates directly
  • Refrain from favoritism or sidestepping rules
  • Refrain from criticizing staff in front of others
  • Refrain from foul language, shouting, and rudeness
  • Utilize approved process for registering and resolving complaints
  • Use conflict managements skills in managing disagreements
  • Encourage clear communication
Expectations Regarding Professional Behavior *
  • Seek and obtain appropriate consultation
  • Arrange for appropriate coverage when not available
  • Complete patient records within established timeframes
  • Disclose potential conflicts of interest
  • Assist in the identification of colleagues who may be in need of assistance
  • Address dissatisfaction with policies through appropriate grievance channels
  • Participate in clinical outcome reviews