Impressing Press Ganey Again

NewYork-Presbyterian/Hudson Valley Hospital's Ambulatory Surgery team has been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. for the second year in a row.

A nationally-known symbol of achievement in healthcare, this award recognizes top-performing healthcare organizations that have consistently achieved the 95th percentile or above for patient satisfaction.

The award winners of NewYork-Presbyterian/Hudson Valley Hospital attributed their success to "great teamwork." Press Ganey recognized their collaboration amongst three internal departments—Ambulatory Surgery, Operating Room and Post Anesthesia Care Unit—and hospital-affiliated physician offices, to "listen to the voice of their customers" and respond to the needs of patients and families.

2014 Top Performer on Key Quality Measures A. Bonnie Corbett, Chief Nursing Officer and Vice President of Patient Care Services; John C. Federspiel, President; and Deborah Neuendorf, Vice President of Adminstration, hold the 2015 Guardian of Excellence Award.(r) This year's recognition marks the sixth Press Ganey Award for NewYork-Presbyterian/Hudson Valley Hospital, including those for patient satisfaction, quality, and employee satisfaction.
2014 Top Performer on Key Quality Measures John Federspiel, President, joins nurses and staff of the Ambulatory Surgery Department to celebrate their recognition by Press Ganey. Pictured from LEFT: Pat Wunder, Nicole Valentino, Scarlet Villarente, Terry Deas, Geri Solinger, John Federspiel, Julia Gorman, Pam Lupfer, Director Surgical Services; Maryann Maffei, Administrative Director of Nursing; and A. Bonnie Corbett, VP of Patient Services. Kneeling, from LEFT are Eve Holderman, Elna Baniel, Sayda Areizaga, Erica Melendez and Andrea Lawless.