Admitting & Registration

Do you have a billing question? Just e-mail PA@hvhc.org or call 914-734-3858. Our fax is 914-734-3578. We can help you during hours: 8:30 am to 4:30 pm, Monday-Friday.

The Outpatient Registration and Billing Process

We would like to provide you with the best service possible beginning with registration through to the billing process. Here's what you need to do:

If you have a scheduled outpatient appointment, please arrive at least 15 minutes prior to your scheduled appointment and report to the main Registration Department located on the first floor of the Hospital.

If you are pre-registered for a scheduled radiology appointment please arrive 15 minutes prior to your scheduled appointment and report directly to Radiology on the first floor of the Hospital.

Obtain any necessary referrals or authorizations outlined by your insurance policy prior to arrival. Most plans require that this information be obtained from your primary care physician. Without this information, you will be asked to reschedule your appointment or payment in full is expected.

Bring your prescription from your physician clearly specifying the test ordered.

Bring your insurance cards. Many companies have multiple billing sites, and we want to submit your bill correctly!

Be prepared with your co-payment for all services. A Registrar will request this payment prior to services. We accept cash, checks, and all major credit cards.

For uncovered services, a Registrar will request payment in full.

If your insurance dictates that your laboratory work will be done by an outside laboratory such as LabCorp or Quest Diagnostics, you may report directly to the Hospital laboratory for specimen collection only. You will not need to register unless you are having additional testing done in another department.

If you are not sure of your insurance requirements such as co-payments, referrals or authorizations, please contact either the issuing employer or call the insurance company directly.

All of the above applies to all areas of registration:

Hudson Valley Hospital Center
The Medical Center at Croton-on-Hudson
The Medical Center at Cold Spring
Physical Therapy at Springvale
The Medical Center at Waterside Professional Park

If you require the services of the Hudson Valley Hospital Center Emergency Department, registration will require the same information as above. Obviously, circumstances permitting, we will collect the necessary information: co-payments, deposits and authorizations. If there is information that is not attainable at the time of registration, it is required that you follow-up with either the registration or billing staff to avoid any unnecessary out-of-pocket expenses.

Paying For Your Inpatient Stay

Your Hospital Bill:
At the time of admission, it is necessary to make satisfactory financial arrangements for payment of your hospital bill.

Please be prepared with:

Insurance Card(s)
Co-Payment
Deductible

Your plan may require authorization prior to or immediately after an urgent admission. It is important that you or a family member contact your insurance company at this time.

If your stay is not covered or you are paying for your stay out-of-pocket, you must meet and make payment arrangements with the financial counselor. If you are admitted urgently, a financial counselor will visit you prior to discharge. If you wish to speak with a financial counselor prior to a scheduled admission, please feel free to call (914) 734-3518.

To speak to a financial counselor prior to a scheduled admission call (914) 734-3518.

If you have a plan that HVHC is not contracted with, we will bill your insurance as a courtesy, however, if payment is not received within a reasonable time (approximately 60 days) you will be billed directly.

To our Maternity patients:

Please contact your insurance carrier or Human Resources Department administering the plan to add your newborn to your policy. If your newborn is not added to your plan within 30 days, your insurance will not accept a claim, making you responsible for all charges.

To our Medicare patients:

If your Medicare is administered by an HMO, you must follow authorization procedures.
If you have supplemental insurance, please indicate to the registration staff.
If you have Medicare alone, you may have a deductible due prior to discharge.
If your supplemental plan is an HMO, you must follow authorization procedures.

For more information on the Women's Pavilion for Birthing call (914) 734-3257.