Private Rooms

Hudson Valley Hospital Center in top 7 percent in Employee Satisfaction nationwide

 

Cortlandt Manor, NY - (December 27, 2011) – Employees who work at Hudson Valley Hospital Center are among the happiest in the nation, according to a recent survey of more than 250,000 employees at 408 facilities nationwide.

The results released by Press Ganey this month show that employee satisfaction at Hudson Valley Hospital was rated in the 93th percentile or the top 7 percent when compared to other hospitals nationwide. The Hospital scored in the 99th percentile, placing them in the top 1 percent when compared to other hospitals in the New York, New Jersey and Pennsylvania region.  This is the sixth year that the Hospital has scored in the top rankings nationwide.

Press Ganey is a nationally recognized company that partners with health care facilities to measure the level of patient and employee satisfaction and improve their quality of health care delivery.

“The fact that our employees feel satisfaction in their work is not only important to the well being of this Hospital, but to the well being of our patients,’’ said HVHC President John C. Federspiel. “High employee satisfaction makes everything else we try to accomplish possible. It is one of the reasons why our patient satisfaction scores are also consistently above the 90th percentile.’’

This year 85 percent of the hospital’s 1,176 employees took the Press Ganey survey. The survey looked at employee satisfaction as well as engagement or how involved employees are in their work. In addition to questions about pay and working conditions, employees were asked whether excellent performance is recognized at the Hospital, whether their opinion is valued and whether employees treat each other with dignity and respect, among other questions.  

In 2006, Press Ganey awarded Hudson Valley Hospital Center a “Success Story Award” for a cultural sea change at the institution which drove employee satisfaction levels from the 28th percentile to the 97th percentile within six years. Since then the Hospital has maintained its high rating, remaining above the 92nd percentile in employee satisfaction each year.

Hudson Valley Hospital Center works hard to keep employees engaged by including them in the decision making process, by encouraging civility and teamwork and by recognizing and rewarding excellence. The Hospital each year adds professional portraits of exemplary employees to its lobby “Wall of Heroes” to recognize outstanding work.

The Hospital has also been cited by Westchester Magazine - as one of the top places to work in Westchester, and the nation, alongside corporate giants like MasterCard, New York Life and Morgan Stanley.

 

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Hudson Valley Hospital Center is dedicated to serving the health care needs of the community and to providing quality, comprehensive medical care in a compassionate, professional, respectful manner, without regard to race, religion, national origin or disease category. Offering state-of-the-art diagnostic treatment, education and preventive services, the Hospital is committed to improving the quality of life in the community.  In fulfilling this mission, the Hospital will strive to continuously improve the care provided and develop and offer programs, facilities, systems and alliances that most effectively respond to community health care needs.  Hudson Valley Hospital Center is located on Route 202 (1980 Crompond Road) in Cortlandt Manor, New York. Call 914-737-9000 or visit www.hvhc.org