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Code of Conduct

Code of Conduct

This Code of Conduct specifically addresses the Hospital’s expectations for appropriate interactions between and among its employees, volunteers, and Medical Staff, as well as all interactions with patients, their families, and other guests of the hospital.

It is recognized that by working in a health care environment, our employees, volunteers and Medical Staff are regularly faced with stressful and difficult situations that often involve interactions with staff from various areas of the Hospital.  While these situations may be challenging, it is the Hospital’s position that all employees, volunteers and Medical Staff remain personally responsible for their conduct, and that each individual has the right to work in a professional environment where he or she is treated with respect, dignity and tolerance at all times.

HudsonValley Hospital Centeris committed to the challenge of exceeding its customers’ expectations with each and every interaction.  Aside from our obvious obligation to provide exceptional clinical care, we must do so with the utmost regard for patient courtesy and confidentiality, as well as customer service.

Expectations Regarding Interpersonal Behavior

  • Respond to pages and calls in a timely and suitable manner
  • Respond to patient and staff requests appropriately
  • Refrain from shaming others for negative outcomes
  • Treat others with courtesy and respect
  • Refrain from sexual innuendoes and sexual harassment
  • Refrain from using abusive language, including repetitive sarcasm
  • Cooperate and communicate with other team members, displaying regard to their dignity
  • Respect patient autonomy, confidentiality, and welfare
  • Refrain from racial or ethnic slurs
  • Refrain from threats of violence, retribution, or litigation
  • Refrain from actions that are felt by others as intimidation
  • Refrain from snide cynical remarks
  • Address concerns about clinical judgment with associates directly
  • Refrain from favoritism or sidestepping rules
  • Refrain from criticizing staff in front of others
  • Refrain from foul language, shouting, and rudeness
  • Utilize approved process for registering and resolving complaints
  • Use conflict managements skills in managing disagreements
  • Encourage clear communication
Expectations Regarding Professional Behavior *
  • Seek and obtain appropriate consultation
  • Arrange for appropriate coverage when not available
  • Complete patient records within established timeframes
  • Disclose potential conflicts of interest
  • Assist in the identification of colleagues who may be in need of assistance
  • Address dissatisfaction with policies through appropriate grievance channels
  • Participate in clinical outcome reviews




President's Message

The Journey Continues… Years of Caring

John C. Federspiel,

NewYork-Presbyterian Hudson Valley Hospital is a special and unique place. From a community hospital founded in 1889 we have grown into one of the premiere care facilities in the area, rivaling larger medical facilities in the state-of the-art care we are able to give. But what sets us apart from these larger institutions is that we have not forgotten our roots as a community hospital. We continue to give personalized attention to all our patients and to connect with them on a human level. We call this approach to medicine – Patientology, and it is part of everything we do.

In November of 2011, the Hospital opened a new Cancer Center and Medical Office Building. The Cancer Center brings together a team of experts - including surgeons from the renowned Ashikari Breast Center and the New York Plastic Surgery Group - who treat the whole patient, offering treatment and support services in one place.

The Cancer Center is not the only new feature of our Hospital. This year, the hospital opened the new Chef Peter X. Kelly Teaching Kitchen at the Dempsey House across from the Pataki Conference Center. The kitchen is coordination with our Organic Garden for Healing, which opened in 2012, is an effort to teach the community how healthier eating can reduce the incidence of chronic diseases such as heart diseases and diabetes. 

All these changes followed a $100 million expansion in 2010 which including an all-private-room patient tower an expanded and renovated no-wait emergency department with 39 treatment bays; additional operating rooms and the construction of four new critical care patient rooms.

We also continue to offer stellar services throughout the Hospital. Our diagnostic imaging department is the most comprehensive in the region with virtual colonoscopy, the addition of two 16-slice CAT scans, an MRI. In addition, we offer 3-D mammography in addition to digital. These services are offered in several convenient locations with weekday, weeknight and weekend hours.

Our Maternity Center is THE place for the family birthing experience. We are the only hospital offering women a full-size whirlpool in every labor room. A Neonatal Intensive Care Unit (NICU) provides specialized care for babies who are born prematurely or with specific health needs. In 2013, we became the only hospital in the region to earn the "Baby Friendly" designation from the World Health Organization and Baby Friendly USA for our superior maternity care and breastfeeding support programs. In April 2011, our Breastfeeding Support Programs were presented with an Award of Excellence by NYS Health Commissioner.

Our Institute for Wound Care and Hyperbaric Medicine offers three private chambers where patients can watch TV or listen to music while undergoing treatment. We are accredited by the Undersea and Hyperbaric Medical Society, the leading authority in Hyperbaric Medicine and we are the only facility to offer LUNA technology.

We are proud to be the first hospital in the region to earn the coveted Magnet award for nursing excellence. We received this honor in 2007 and again in 2012.

Patientology is the pride our staff – from housekeeping to surgeons – takes in everything they do, and why we were rated among the best places to work in the region. In 2006 and again in 2012, we received Press Ganey's "Success Story" Award for most-improved employee satisfaction. In 2013, we received its "Guardian of Excellence" award for patient satisfaction. Press Ganey is a nationally recognized company that partners with healthcare facilities to measure patient and employee satisfaction to improve quality of healthcare delivery.

In addition to high patient and employee satisfaction scores, the hospital is the proud recipient of several awards: In 2008 we received the Fire Starter Award from the Studer Group, a national leader in healthcare operation excellence. We are the first hospital in New York State to receive this honor. In 2007, the hospital was named a winner in the Forbes Enterprise Awards, a national award given to organizations that demonstrate outstanding business practices. And in 2010, we received the Westchester County Association’s Apex Award for Economic Development Leadership for our $100 million expansion, the largest economic development project in Westchester in 2010.

But no matter how many accolades we receive – whether it’s the Magnet Award for nursing excellence, Press Ganey Award for employee satisfaction or the Forbes Enterprise Award for outstanding business practices – the most important opinion of us is yours.

Learn more about John C. Federspiel