While In Our Care

Upon your arrival, the nursing staff will help you get settled in your room. Please discuss with your nurse any concerns you might have because he/she is the liaison with you and your doctor. In the unlikely event that you're unhappy during your stay with us, contact the nurse in charge of your unit. Or, you can dial the operator, and ask her to call the nursing supervisor on duty for that shift.

Please consult a copy of your patient guide located in your room.

For a printable version of our patient guide click here.

 

Hospital Room

Your Valuables

We recommend that you bring only a few essentials for your stay. The Hospital does not assume responsibility for loss or damage to valuables, money, clothing, or any other personal items. We strongly urge you to leave valuables and money at home, or send them home with members of your family. If that is not possible, you should deposit such items in the Hospital safe. Eyeglasses, contact lenses and dentures should be kept in protective containers when not in use, as the Hospital cannot assume the responsibility to replace them. Security can be reached by dialing 63573.

Your Hospital Bed

All beds are equipped with side rails. It is requested that the top rails remain up at all times and that you use them as patient helpers when moving about.

Nurse Call System

Please contact the nurse by depressing the nurse call button located on the bed side rails. The nurse will reply through the speaker. A call button is also located in each bathroom should you need assistance.

TV Service

A color, cable-ready television is free of charge.

Telephone

Local telephone service is free of charge. To make local calls, Dial 9 + Area Code + Number. If you need long-distance service, a prepaid calling card is needed.

Internet Access/WiFi

You and your family can use a personal laptop computer and most other mobile wireless devices in the Hospital. You can connect your computer or device to our wireless guest network, which is designed for guests and patients at the Hospital, by selecting “hvhc_freewifi” from the list of networks that appear when you click on the wireless icon. Launch your device’s web browser and it will automatically present a disclaimer page listing the Terms and Conditions and Acceptable Use for the wireless guest network. You must select “I Agree” at the bottom of the page in order to use. Most web browsers are compatible with this process. Wireless guest network Wi-Fi connection is an open and unencrypted wireless network with Internet-only access. Access to certain services may be limited.

Your Meals

In an effort to provide personalized attention to patients throughout their stay, we have implemented a new meal selection process at NewYork- Presbyterian/Hudson Valley Hospital that features fresh local produce for a healthier approach to eating. We offer unique and seasonal options as well as individual assistance to help you select your meals. You will receive an in-room menu similar to a restaurant menu. This will include a Daily Special created by a chef and our team of dietitians. The specials are tasty and nutritious, and include selections rich in fiber and high-quality protein. If you don’t care for the Daily Special, you can choose other options from our “Everyday Favorites” menu, featuring regionally popular items. The menu also includes seasonal salads and seasonal fruits from an ever-changing variety of regionally grown produce.

A dining assistant will visit you each day after breakfast to take your lunch order and after lunch to help you make your dinner and breakfast selections. Your dining assistant will be able to assist you in making your selections. Patients can call x 63221 for assistance with their meals.

The kitchen is open from 6am - 7pm, and meals are served according to the following schedule:

  • Breakfast – 7am-9am
  • Lunch – 11am-1pm
  • Dinner – 4pm-6:30pm

Due to the nature of the unit, OB (including both Labor and Delivery and Maternity) have extended hours for ordering meals; Breakfast will be served until 11am, lunch until 2pm and dinner until 6pm.

Smoking

A smoke-free environment at our Hospital demonstrates our strong commitment to disease prevention and wellness. Permitting smoking is not compatible with our mission to assist members of the community to lead healthy lives.

Mail & Flowers

These will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address. Flowers cannot be delivered to the Intensive Care Unit.