The Patient Accounts Department manages all billing for the hospital. If you have questions regarding your hospital bill or questions regarding your insurance, please contact us at (914)734-3858.
In order to help our patient’s better understand NewYork-Presbyterian/Hudson Valley Hospital’s billing and insurance practices, please see below:
- Important Information About Paying For Your Care
- About Your Hospital Bill
- Billing and Collections Practices
- Insurances We Participate With
- Payment Options
- Financial Assistance
Important Information about Paying for Your Care at New York Presbyterian/NewYork-Presbyterian/Hudson Valley Hospital
NewYork-Presbyterian/Hudson Valley Hospital is a participating provider in many health plan networks. You can find a list of the plans in which we participate below. Some health plans use smaller networks for certain products they offer, so it is important to check whether we participate in the specific plan you are covered by. Our list will tell you if we do not participate in all of a health plan’s products. It is also advised that you check with your insurance company as to the status of our participation.
It is also important for you to know that they physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital are independent physicians. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. New York Presbyterian/Hudson Valley Hospital contracts with a number of physician groups, such as anesthesiologists, radiologists, and pathologists to provide services at the hospital. Contact information for the physician groups the hospital has contracted with is listed below. You should contact these groups directly to find out which health plans they participate in.
You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians contracted by New York Presbyterian/Hudson Valley Hospital likely to be needed, such as anesthesiologists, radiologist and pathologists. Contact information for these physicians is listed below. You should contact these groups directly to find out which health plans they participate in.
Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available here or by contacting Patient Accounting at 914-734-3858.
If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available below or you may contact our Financial Assistance Office at (914)734-3518.
About Your Hospital Bill
Please be aware that each time you receive services from the hospital, a separate account, for that date of service, is created. It is possible to have several accounts open at the same time.
Insurance companies listed on the front of your statement will be billed as a service to you. Insurance benefits will depend on your policy and your remaining deductibles due as well as your coinsurance and/or copayment responsibilities. Any amounts not covered by insurance are the responsibility of the guarantor or responsible party.
Please review your bill when you receive it to ensure we have all of your insurances listed in order to bill them out correctly.
Physician Billing Information
You may receive additional bills from physicians who helped with you care while you were a patient at NewYork-Presbyterian/Hudson Valley Hospital. These may include radiology, emergency room, anesthesia, surgeon, and physician bills. Should you have any questions regarding their bill, please contact them directly.
To assist you, we have listed the most frequently requested here.
Billing and Collection Practices
To insure proper billing and reimbursement, NewYork-Presbyterian/Hudson Valley Hospital requires proof of insurance, payment or proof of the ability to pay at the time of service.
Consistent with our mission, the hospital will not deny necessary care because of a lack of financial information or financial resources. Until financial resources are properly identified, the Hospital may reschedule elective services.
In general, it is the hospital’s policy that accounts not paid within 120 days will be reviewed for appropriate collection action. After the review, accounts deemed uncollectible will be referred to a collection agency.
You will receive monthly statements indicating your financial obligation. In addition, a final notice will be sent to you when an account becomes delinquent. The final notice is the last notice you will receive prior to collection referral.
It is important for you to respond when you receive a statement from us. Payment plans are available on request and we will work with to establish a plan that is affordable to you. Financial Assistance is also available if you qualify.
Please contact the Patient Accounts Department (914) 734-3858 or the Financial Counselor (914) 734-3518 if you have questions. We can help with any confusion and may be able to help with payment options.
Insurances We Participate With
We will request a copy of your identification card at the time of registration. We may also need forms that your insurance requires us to file. You may also need a referral or an authorization, depending on your plan. You will be asked to assign benefits from the insurance company directly to the hospital so that your insurance company can pay us directly for the services.
It is your responsibility to make sure the requirements of your plan have been met. Please work closely with your referring physician to insure that pre-certification is obtained as necessary for all scheduled services.
If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan and their services may not be covered.
Click here to view a list of insurances with which we participate.
Pay with Cash, Check or Credit Card
You may pay your bill in full with cash, personal check or a credit card.
NewYork-Presbyterian/Hudson Valley Hospital accepts the following credit cards:
- Master Card
- American Express
You can make check and credit card payments by phone, mail or in person.
Paying in Person
The cashier’s office is located in the main admitting department located to the left of the lobby of the main entrance at the hospital. They are open Monday-Friday 8:00 AM – 5:00 PM and Saturday 9:00-3:00 PM.
Paying by Mail
Please send all payments to:
NewYork-Presbyterian/Hudson Valley Hospital
1980 Crompond Road
Cortlandt Manor, NY 10567
Please include your account number (s) on your personal check. Any written correspondence should contain your account number also.
To Set Up a Payment Plan
Please contact the Patient Accounts Department if you need to set up a payment plan. They are open Monday – Friday 8:00 AM – 4:30 PM. The number to reach them is (914) 734-3858.
If you are coping with a personal financial hardship and facing debts owed to NewYork-Presbyterian/Hudson Valley Hospital, you may be eligible for our financial assistance program offered by the hospital.
For more information and an application for assistance, click here or contact Patient Accounts by calling (914)734-3858 Monday through Friday 8:00 AM – 4:30 PM or our Financial Counselor at (914) 734-3518 Monday through Friday 8:30 AM- 4:30 PM.
The Financial Counselor is located at the hospital and can discuss financial arrangements and assistance with you in person. The counselor can also assist you in applying for Medicaid or other government assistance programs.